Design thinking is our best tool for sense-making, meaning making, simplifying processes, and improving customer experiences. Additionally, design thinking minimises risk, reduces costs, improves speed, and energises employees. Design thinking provides leaders with a framework for addressing complex human-centred challenges and making the best possible decisions concerning:

• Redefining value
• Re-inventing business models
• Shifting markets and behaviours
• Organisational culture change
• Complex societal challenges such as health, education, food, water and climate change
• Problems affecting diverse stakeholders and multiple systems

Design thinking succeeds when it finds ideal solutions based on the real needs of real people. When done well, human-centred design enhances the user experience at every touch point and fuels the creation of products and services that deeply resonate with customers.

Intended Audience: This workshop is for